01

How we handle access

  • MFA required for all operators.
  • SSO via [Okta / Google Workspace / Azure AD — FILL IN].
  • Least-privilege principle: each operator accesses only the accounts and permissions required for their scope.
  • Just-in-time or time-bound access where the client's platform supports it.
  • Access reviews documented [monthly / quarterly — FILL IN].
02

Where your data lives

  • Client cloud accounts, SaaS tools, banking, and documents always remain under client ownership.
  • We operate inside your tenancy, not ours, and do not store copies.
  • For internal artifacts (notes, runbooks, monthly reports): [tool name — FILL IN], encrypted at rest with [encryption standard — FILL IN].
03

Who we hire and how we train them

  • Background checks before any client access is granted.
  • NDA signed by all team members.
  • Access revoked within [X — FILL IN] hours of any team member departure.
  • Recurring security training for all operators.
04

How we operate

  • Two-person review for high-impact changes: production environments, financial transactions above a set threshold, and contract signing.
  • Audit logs and traceability maintained in client-native logs.
  • Documented incident response runbook with notification SLA.
05

Our roadmap to certification

"We operate to SOC 2 Type II principles today, with formal certification targeted for [Q2 2027 — FILL IN]."

We already follow SOC 2 Type II controls across access management, availability, and confidentiality. Formal third-party certification is on our roadmap. We're happy to share our control details under NDA with any prospect or client that requires it.

06

Insurance and contractual protections

Professional liability (E&O) [Amount — FILL IN]

Errors & Omissions coverage for our professional services.

Cyber liability [Amount — FILL IN]

Coverage for data incidents and cyber events affecting client systems.

07

Questions

Security or compliance questions? Reach us directly at security@digitalmw.com. We complete CAIQ or SIG Lite questionnaires on request.

Want to review our controls in detail?

We share full control documentation under NDA. Reach out and we'll set it up.

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